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Amazon refund
Jun. 11th, 2016 10:03 pm If you recall my problem with a book I recently bought on Amazon, here's how it worked out.
I filed an A-Z complaint - I think it was Aralias who suggested that - and I just got a full refund from Amazon of £2.81.
I strongly suspect that Amazon are aware of this firm's 'no return postage' policy and tacitly allow it. I imaging most customers give up early on in the process and either pay the postage or accept the crappy book. But if you stick to your rights under the Amazon policy, you do eventually get your refund.
It probably helps that I regularly buy from Amazon and post positive feedback for the many good sellers there, so I clearly wasn't just trying it on.
It was a lot of effort for a refund that small, but I take a real dislike to people who try to con me. Maybe it will make them describe their books a bit more accurately in future....
I filed an A-Z complaint - I think it was Aralias who suggested that - and I just got a full refund from Amazon of £2.81.
I strongly suspect that Amazon are aware of this firm's 'no return postage' policy and tacitly allow it. I imaging most customers give up early on in the process and either pay the postage or accept the crappy book. But if you stick to your rights under the Amazon policy, you do eventually get your refund.
It probably helps that I regularly buy from Amazon and post positive feedback for the many good sellers there, so I clearly wasn't just trying it on.
It was a lot of effort for a refund that small, but I take a real dislike to people who try to con me. Maybe it will make them describe their books a bit more accurately in future....
