Amazon refund

[watervole]

 If you recall my problem with a book I recently bought on Amazon, here's how it worked out.

I filed an A-Z complaint - I think it was Aralias who suggested that - and I just got a full refund from Amazon of  £2.81.

I strongly suspect that Amazon are aware of this firm's 'no return postage' policy and tacitly allow it.  I imaging most customers give up early on in the process and either pay the postage or accept the crappy book.  But if you stick to your rights under the Amazon policy, you do eventually get your refund.

It probably helps that I regularly buy from Amazon and post positive feedback for the many good sellers there, so I clearly wasn't just trying it on.

It was a lot of effort for a refund that small, but I take a real dislike to people who try to con me.  Maybe it will make them describe their books a bit more accurately in future....

Comments

[msilverstar]

It's always a good feeling to get justice, and if more people did that, the sellers would lose profits and might actually deliver value.

[vjezkova.livejournal.com]

Well done. I share your opinion on the problem.

[twinfair.livejournal.com]

I am the same, even for a small amount I feel it is mine and they shouldn't have it. When Virgin Mobile mischarged me by £1 the other day I complained and got it back. My annoyance was Virgin Mobile charge 10p to call customer services so I was still down on their mistake. I decided not to call them again! :)

[watervole.livejournal.com]

I really really hate it when you have to pay to contact customer services.