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Pissed off with Sky
Mar. 26th, 2009 12:38 pmI'm getting seriously pissed off with Sky. I took out a Sky contract back in December, as TIVO was having big problems and I thought I'd give Sky+ a try. I was after the Sky+ more than the extra channels, but was willing to pay for the channels in order to get something that I saw as useful.
As soon as I realise Sky+ was crap for recording radio, I wrote to Sky cancelled the contract (I was within the one month cooling off period). I then disconnected the Sky+ box, reconnected Tivo and went back to my previous mix of channels.
A couple of months later, I noticed that Sky were still billing my bank account. Fortunately (call me cynical) I'd kept their letter confirming that they had cancelled the contract.
Phoned to complain (wrecked voice yet again in the process) and assumed they'd actually sorted it out.
Not in the least - in the last two days, I've had three letters. One confirms that they've cancelled my contract, one demands more money, and one says they can't cancel the contract until I pay them for the last month (I cancelled my direct debit manually as soon as I realised they were still taking money).
As far as I'm concerned, they owe me £53 for money they've taken from my bank account for a service I had cancelled in writing and have not used since.
I have no idea if my TV set is actually getting the Sky channels - I told Tivo it was getting Freesat, and that's all it looks for. (which is why I didn't notice sooner that there was a problem with the cancellation)
I'm writing to ask them for my £53... Let's see what happens.
As soon as I realise Sky+ was crap for recording radio, I wrote to Sky cancelled the contract (I was within the one month cooling off period). I then disconnected the Sky+ box, reconnected Tivo and went back to my previous mix of channels.
A couple of months later, I noticed that Sky were still billing my bank account. Fortunately (call me cynical) I'd kept their letter confirming that they had cancelled the contract.
Phoned to complain (wrecked voice yet again in the process) and assumed they'd actually sorted it out.
Not in the least - in the last two days, I've had three letters. One confirms that they've cancelled my contract, one demands more money, and one says they can't cancel the contract until I pay them for the last month (I cancelled my direct debit manually as soon as I realised they were still taking money).
As far as I'm concerned, they owe me £53 for money they've taken from my bank account for a service I had cancelled in writing and have not used since.
I have no idea if my TV set is actually getting the Sky channels - I told Tivo it was getting Freesat, and that's all it looks for. (which is why I didn't notice sooner that there was a problem with the cancellation)
I'm writing to ask them for my £53... Let's see what happens.
