Customer service - Riverford Organic

 We've been getting a veg and fruit box from Riverford for several years.

This week's melon started erupting.  Literally -interesting frothy stuff was bubbling out of it, with sound effects.

I left a message on their web site explaining the problem. (and popped the melon in the compost bin)

Within five minutes, a lady had phoned, apologised for the problem and offered me a choice of items to have next week as a free replacement for the offending melon.

So, next week, we're getting extra mushrooms.

Nice people, always friendly and helpful. I think the boxes are good value too.  It's rare that we get a duff item, but they've always been replaced without any stress or hassle.

Happy to recommend them any day.