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Customer service - Riverford Organic
We've been getting a veg and fruit box from Riverford for several years.
This week's melon started erupting. Literally -interesting frothy stuff was bubbling out of it, with sound effects.
I left a message on their web site explaining the problem. (and popped the melon in the compost bin)
Within five minutes, a lady had phoned, apologised for the problem and offered me a choice of items to have next week as a free replacement for the offending melon.
So, next week, we're getting extra mushrooms.
Nice people, always friendly and helpful. I think the boxes are good value too. It's rare that we get a duff item, but they've always been replaced without any stress or hassle.
Happy to recommend them any day.
This week's melon started erupting. Literally -interesting frothy stuff was bubbling out of it, with sound effects.
I left a message on their web site explaining the problem. (and popped the melon in the compost bin)
Within five minutes, a lady had phoned, apologised for the problem and offered me a choice of items to have next week as a free replacement for the offending melon.
So, next week, we're getting extra mushrooms.
Nice people, always friendly and helpful. I think the boxes are good value too. It's rare that we get a duff item, but they've always been replaced without any stress or hassle.
Happy to recommend them any day.