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Ironmongery Direct
Dec. 14th, 2013 12:28 pm I bought an item off Ironmongery Direct a month or two ago. I ended up with an item that didn't fit the charity shop's existing slot shelving system - which was entirely my fault as I'd assumed single and double slot systems were compatible without checking first.
What really impressed me, apart from the amazing speed of delivery, was they they not only gave me an instant no-quibble refund, but even gave a pre-paid return postage label (it was in the package when it arrived, but I hadn't noticed it).
And, they also replied quickly and helpfully to my emails.
In short, a firm I happily recommend for excellent customer service.
I mention them now, because they've just given me a code that's good for a 20% discount for the next seven days.
Sadly, the voucher is non-transferrable, but I could probably get something mailed to another address....
What really impressed me, apart from the amazing speed of delivery, was they they not only gave me an instant no-quibble refund, but even gave a pre-paid return postage label (it was in the package when it arrived, but I hadn't noticed it).
And, they also replied quickly and helpfully to my emails.
In short, a firm I happily recommend for excellent customer service.
I mention them now, because they've just given me a code that's good for a 20% discount for the next seven days.
Sadly, the voucher is non-transferrable, but I could probably get something mailed to another address....
