How do I escalate an Amazon complaint?

[watervole]

 I recently bought a second-hand book on Amazon (as I do regularly)

This one was advertised as 'very good' condition.  

When it arrived, it was clearly in 'poor' condition.

The seller refuses to pay return postage or to give a refund unless I return the book paying for the postage myself.

I've not encountered this kind of policy before.  It is not mentioned anywhere when you buy the book and appears contrary to what I can determine of Amazon's policy with regard to marketplace sellers.

The book is of no great value, one of the endless supply a one penny plus postage.

It's the principle of the matter.

The fault is theirs.  The book was not as described and I would not have bought it if it had been properly described.

I do not see why I should be out of pocket.

The seller is based in the UK.  

IN the meantime, I suggest you avoid buying any books from SNayler books

Comments

[aralias.livejournal.com]

apparently you file an A-Z claim: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201460170

i get very upset when people complain about things that i've sold them, in the genuine belief that they were fine etc, but i assue by the time we are talking abut a poor quality book... i twas indeed poor.

[watervole.livejournal.com]

I've just filled in an A-Z claim. I'll see how it goes.


Part of my complaint to Amazon is that this particular bookseller NEVER (they said as much in their email to me) pay return postage, and this is clearly in breech of Amazon policy.

The book has tears at the base of the spine. That's clearly not in the 'very good' definition (I checked). It might qualify as 'fine' but no more. If I was still working in the charity bookshop, I would have binned it without hesitation.

[coth.livejournal.com]

Brian would say that "Fine" normally means "as new" or as close to that as a book that age can be, and is better than "very good" which should mean no tears, marks or damage but allows for some signs of wear.

Tears at the base of the spine should take it down to "fair" or "reading copy" and should ideally be mentioned in the book description.

Good luck with your claim.