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How do I escalate an Amazon complaint?
I recently bought a second-hand book on Amazon (as I do regularly)
This one was advertised as 'very good' condition.
When it arrived, it was clearly in 'poor' condition.
The seller refuses to pay return postage or to give a refund unless I return the book paying for the postage myself.
I've not encountered this kind of policy before. It is not mentioned anywhere when you buy the book and appears contrary to what I can determine of Amazon's policy with regard to marketplace sellers.
The book is of no great value, one of the endless supply a one penny plus postage.
It's the principle of the matter.
The fault is theirs. The book was not as described and I would not have bought it if it had been properly described.
I do not see why I should be out of pocket.
The seller is based in the UK.
IN the meantime, I suggest you avoid buying any books from SNayler books
This one was advertised as 'very good' condition.
When it arrived, it was clearly in 'poor' condition.
The seller refuses to pay return postage or to give a refund unless I return the book paying for the postage myself.
I've not encountered this kind of policy before. It is not mentioned anywhere when you buy the book and appears contrary to what I can determine of Amazon's policy with regard to marketplace sellers.
The book is of no great value, one of the endless supply a one penny plus postage.
It's the principle of the matter.
The fault is theirs. The book was not as described and I would not have bought it if it had been properly described.
I do not see why I should be out of pocket.
The seller is based in the UK.
IN the meantime, I suggest you avoid buying any books from SNayler books