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More bank hassle
Some of you will remember the problems I was having with my bank in November. It's still continuing. It's getting to the point where I am seriously considering changing my bank.
I'm now on my third order for new stationary as they can't seem to get my name right.
In spite of assurances that only the stationary had been affected, it's now clear that at least one online record was changed as we've been getting letters from charities that we support explaining that our direct debit/gift aid declaration is no longer .
I'm getting increasingly pissed off by reassurances from bank staff saying it's clearly a total coincidence that the Charities Aid Foundation wrote to me saying that our direct debit was no longer valid as Richard's name was no longer on our account, and that there was no possible way that the CAF could know the details of the account name.
That would clearly explain today's identical letter from the RSPB (which quotes the current incorrect account name with total accuracy), and the email I had last month from Paypal explaining my bank account was incorrect, and the letters that I'm confidently expecting to get from the Dorset Wildlife Trust and several other organisations that we direct debit to...
And in the meantime, Asthma UK aren't getting the money I want to give them as the CAF don't have the cash in my charity account to honour the payment...
In essence, Barclays sucks. I'm seriously considering moving our bank account (and mortgage) to another bank. If I'm going to have to redo all my direct debits in any case, then changing bank is no extra effort. Any recommendations? Good customer service is what counts here.
I'm now on my third order for new stationary as they can't seem to get my name right.
In spite of assurances that only the stationary had been affected, it's now clear that at least one online record was changed as we've been getting letters from charities that we support explaining that our direct debit/gift aid declaration is no longer .
I'm getting increasingly pissed off by reassurances from bank staff saying it's clearly a total coincidence that the Charities Aid Foundation wrote to me saying that our direct debit was no longer valid as Richard's name was no longer on our account, and that there was no possible way that the CAF could know the details of the account name.
That would clearly explain today's identical letter from the RSPB (which quotes the current incorrect account name with total accuracy), and the email I had last month from Paypal explaining my bank account was incorrect, and the letters that I'm confidently expecting to get from the Dorset Wildlife Trust and several other organisations that we direct debit to...
And in the meantime, Asthma UK aren't getting the money I want to give them as the CAF don't have the cash in my charity account to honour the payment...
In essence, Barclays sucks. I'm seriously considering moving our bank account (and mortgage) to another bank. If I'm going to have to redo all my direct debits in any case, then changing bank is no extra effort. Any recommendations? Good customer service is what counts here.
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When I used their direct debit transfer scheme it all worked apart from Camra (fault unknown) and Barclaycard (who are awful, while the FD person was very helpful).
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My address is here - http://watervole.livejournal.com/31531.html
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Which Money have a little table of banks rated highest for customer satisfaction: http://www.which.co.uk/money/bank-accounts/reviews/current-accounts/page/which--recommended-providers/
First Direct 88%
The One Account 88%
Co-operative Bank 86%
Smile 85%
Nationwide BS 72%
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They are very good: they call you back if and when they say they will, they have excellent online banking, phoning them results in a person, not a "press one for...", they send you free text messages if you want them to alert you of Thing X on your account.
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A few months ago I went into the Bishops Stortford branch to deposit a cheque and the cashier recomended changing the type of current account I had for one with a higher interest rate. I saw a personal advisor within 5 mins and the acount was changed on their system so I got a higher interest rate without them having to change my account number or issue new banking cards or cheque books.
Their fraud department is also very good and have called me a few time to check on any unusual activity on my accounts.
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You don't owe them any loyalty, because they will never show any loyalty to you, no matter how long you've been with them!!
Which? Magazine have done a lot of looking into this see:
http://www.which.co.uk/money (click on Bank Accounts on the Green Bar or scroll down to the Best Rates table and click on the Bank Accounts Tab) where it mentions that, for instance, First Direct get an 88% customer satisfaction rating and will give you £100 if you switch to them, however you need to pay £1,500 in per month or get a monthly £10 fee.
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