Nat West

[watervole]

I don't know how they rate on other fronts, but I do know that NatWest have the most helpful phone system of any bank I know.  No call centres, just real people at an actual bank.

I have the number of the branch that the Redemption account is with.   I phone them, and a really friendly, helpful person on the other end of the phone helps me to do exactly what I wanted, with the minimum of fuss.  Here's to the staff at NatWest, Winton!

Comments

Banks

[sweetheartwhale.livejournal.com]

Thats very good - we can get through (via call centre) to our branch of the Clydesdale and mine of the Yorkshire Bank. lloyds, who we used to be with are a bit rubbish though - usually an overseas call centre.