Customer Service

[watervole]

 Thingimijigs  a web site I'd recommend for good customer service.  I'd been struggling yet again with 'Verified by Visa' a supposed security feature that regularly causes me to swear and fail to buy things that I've already put in my card details for.  It turned down my first credit card and managed to turn down the second one as well - in spite of my having all the data correct as far as I could tell.

Fortunately, someone in their customer service department was willing to believe that I was a genuine person, using my own card, to send things to my own address, and accepted the order.

Not only that, but their prices include UK postage - and they sell things like Spiderman swimming towels, which are perfect for my nephews.

Comments

[gaspodia.livejournal.com]

Top Tip for the verified by visa etc - all details are case sensitive, including your name. I found this out the hard way, when I entered my name in title case rather than upper case as per my card. Not only wasn't it verified by Natwest, they promptly cancelled it by mistake and had to rush over another one.

I will check out that website; personal recommendations mean so much more to me than a search engine result and good service deserves my custom.

[watervole.livejournal.com]

Case sensitive? I'll have to remember that.