Embroidering bookmarks and customer service.

[watervole]

I recently completed a bookmark kit by Textile Heritage, http://www.textileheritage.com/ , who do some really lovely kits. However, this particular kit, to embroider a group of blue tits turned out to be very difficult owing to key instructions being on the back of the pattern.

I wrote them a friendly letter explaining the problem (and saying how much I'd enjoyed stitching the other kits of theirs that I'd done).

I had a very nice reply from them today saying that their design department agreed with my comments and that they would be making alterations to the instructions along the lines I suggested. They also sent me a complimentary bookmark kit to set some Rennie Mackintosh roses.

Top marks for customer service to Textile Heritage.

Comments

[julesjones]

Oh, that's good. I love their kits, so I'm pleased to hear they respond to things like that.

[kerravonsen]

Yay!