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Embroidering bookmarks and customer service.
I recently completed a bookmark kit by Textile Heritage, http://www.textileheritage.com/ , who do some really lovely kits. However, this particular kit, to embroider a group of blue tits turned out to be very difficult owing to key instructions being on the back of the pattern.
I wrote them a friendly letter explaining the problem (and saying how much I'd enjoyed stitching the other kits of theirs that I'd done).
I had a very nice reply from them today saying that their design department agreed with my comments and that they would be making alterations to the instructions along the lines I suggested. They also sent me a complimentary bookmark kit to set some Rennie Mackintosh roses.
Top marks for customer service to Textile Heritage.
I wrote them a friendly letter explaining the problem (and saying how much I'd enjoyed stitching the other kits of theirs that I'd done).
I had a very nice reply from them today saying that their design department agreed with my comments and that they would be making alterations to the instructions along the lines I suggested. They also sent me a complimentary bookmark kit to set some Rennie Mackintosh roses.
Top marks for customer service to Textile Heritage.