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No more energy tarting
The last few years, I've been hopping between energy suppliers, changing whenever the prices did.
This saves money, but is frequently a fraught process as suppliers muck things up and change tariffs the moment your minimum period is over.
After NPower managed to lose two direct debit authorisations and sent me another snooty letter (their guy on the phone the week before had admitted they had a computer glitch on the DDs, so I know it wasn't my fault), I thought 'to hell with it' and did what I should have done years ago.
I moved to Ecotricity.
Today's experience confirms that choice. I phoned them to give them an initial meter reading and it was a bit like dealing with First Direct. Quick reply, no 'press 1 to do this and 2 to do that'. A human being there, right from the start, friendly and helpful and not working from a script.
Ecotricity aren't the cheapest, but they are always a reasonable price and not that far behind the best prices. More to the point, they only have one tariff, so they don't jump you with price rises every time some funny deal ends. There are no exit penalties if you leave them.
They are also the greenest of the British power companies. All their electricity comes from renewable sources and a small % of their gas is from biogas (they're hoping to increase that).
Their profits are invested back into creating more renewable energy.
So, good customer service, a reasonable price and the best deal environmentally.
I hope to be with them for many years to come.
This saves money, but is frequently a fraught process as suppliers muck things up and change tariffs the moment your minimum period is over.
After NPower managed to lose two direct debit authorisations and sent me another snooty letter (their guy on the phone the week before had admitted they had a computer glitch on the DDs, so I know it wasn't my fault), I thought 'to hell with it' and did what I should have done years ago.
I moved to Ecotricity.
Today's experience confirms that choice. I phoned them to give them an initial meter reading and it was a bit like dealing with First Direct. Quick reply, no 'press 1 to do this and 2 to do that'. A human being there, right from the start, friendly and helpful and not working from a script.
Ecotricity aren't the cheapest, but they are always a reasonable price and not that far behind the best prices. More to the point, they only have one tariff, so they don't jump you with price rises every time some funny deal ends. There are no exit penalties if you leave them.
They are also the greenest of the British power companies. All their electricity comes from renewable sources and a small % of their gas is from biogas (they're hoping to increase that).
Their profits are invested back into creating more renewable energy.
So, good customer service, a reasonable price and the best deal environmentally.
I hope to be with them for many years to come.
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If only we had an electricity company like that. 8-/
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