Cap One are crap. I have all over my records with every card that I CANNOT be contacted at work except in case of personal emergency.In the week before Redemption they phoned our admi office 9 times. Each time they were told that staff cant take personal calls and each time said we'll amend our records. It took the admin supervisor really laying into them and threatening with reporting them for harassment for them to stop. I also wrote a VERY rude letter to their head office.