Colorful swearwords involving 'Verified by Visa'

[watervole]

I've never been able to get a payment involving Verified by Visa to work.  I've failed on multiple attempts, had my card locked out and blocked for use, sworn at computers and generally been driven to distraction.  I've had to make phone calls to get my card reinstated and all kinds of garbage.

Today we've been finding out some of the reasons why.

They don't have a record of my date of birth. This means that any date I enter is assumed to be wrong.  Of course, their software isn't intelligent enough to produce an error message saying "We don't have a date of birth recorded for you".  Oh, no, that would be helpful.

Also, in spite of the strict admonition on the web sites to enter your name exactly as it appears on the card, it turns out that this is NOT actually what they want me to enter.  They want the name that they have on record, which is different (full name, not initial).

How the fuck is anyone supposed to be able to use such an appalling system?

Comments

[lil-shepherd.livejournal.com]

That is appalling.

However, I have to tell you that HSBC isn't that much better. Or Halifax.

[lexin.livejournal.com]

Verified by Visa works for me, but I still hate it with a deep and abiding passion. The problem for me is that it doesn't work on all browsers or on one browser all the time - it does not seem to like FireFox very much and is a bit hit and miss on IE7.

"Protection" system which doesn't work all the time = hiding to nothing.

[makyo.livejournal.com]

Someone I use to go to school with is now (or at least was, last time I idly googled for his name) Vice President in charge of 'e-Strategy' at VISA. We were not friends - I found him insufferably supercilious and patronising, and didn't like his habit of taking credit for other people's achievements, although I can see how those are probably very useful traits which have served him very well in his career. I doubt very much whether we would be friends now, either. His aptitude for anything technical or computerised was somewhat lacking, so I'm not entirely shocked to hear that Verified by VISA is a load of rubbish.

[alexmc.livejournal.com]

I dont always agree with you about technology but this is one case where I am appalled you had those problems. It cannot be acceptable that they demonstrated such incompetence.

[fjm.livejournal.com]

I can no longer book at Virgin online. The new system won't admit I exist.

[watervole.livejournal.com]

It was trying to book rail tickets that first resulted in me having to make a phone call to get my credit card to work again. (though I blame that on Visa and not VIrgin)

[robinbloke.livejournal.com]

Verified by Visa is utterly pants, it took me ages to get the thing working and I really don't trust it now.

Given the choice I suck up the difference and use paypal instead when I can.

[on-idle-moor.livejournal.com]

Attagirl! There's nothing quite so therapeutic as a bit of righteous anger. Doctor says: more ire, less poi. :-)

[hawkeye7.livejournal.com]

I had a long fight with it. I needed to type my name in exactly as it appears on the card, including the "MR".

[watervole.livejournal.com]

Whereas I typed mine as printed, including MRS and still got it rejected.

[twinfair.livejournal.com]

My problem with technology is with Orange. When I call them they ask for my pass number which always fails and when I talk to a person they want a password. But typing the password on the handset doesn't work either!

[watervole.livejournal.com]

Hm. I wonder if you're having a problem that I once had with barclays. In essence, someone in an Indian call centre misheard B for V and set my password up incorrectly. Thus, I was never able to get it to work.

It was a long time before that one was resolved - as it took a while to realise what had happened.

[vjezkova.livejournal.com]

Ah, even the best suffer from bureaucracy! I feel with you! And my own stories about my VISA and payments would be enough for a folder! :-)

[watervole.livejournal.com]

Correct colloquial usage is "I feel FOR you".

It makes less sense that 'feel with you', but is the way an English person would say it.

(The grammar and punctuation are spot on. Starting a sentence with 'and' is perfectly valid in informal English - though not in formal use.)

[davidbrider.livejournal.com]

I managed to misread the title as "Verified by Vila".

Obsessed, moi?

David.