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Bad customer service
I'm phoning O2 in order to get a PAC code to transfer my mobile to Tesco (identical coverage, half the cost, texts at 5p). I'm sitting on an 0870 phone line (4p a min to me, 8p a min to most people) I ended up waiting 5 mins to speak to someone and then she tied up more of my time by trying to sell me a better offer from O2.
If I hadn't been paying for the phone call, I might well have listened... Maybe they need an 0800 number.
As it was, even though they probably were offering me a better deal than I currently have with them, I suspect the Tesco offer is still better value, and besides O2 increased their tariff on me originally without warning me. (Tesco came up as best on a web comparison site and I don't want any frills)
I was 14 mins on the phone by the time we'd finished and I'd got all the details I needed.
If I hadn't been paying for the phone call, I might well have listened... Maybe they need an 0800 number.
As it was, even though they probably were offering me a better deal than I currently have with them, I suspect the Tesco offer is still better value, and besides O2 increased their tariff on me originally without warning me. (Tesco came up as best on a web comparison site and I don't want any frills)
I was 14 mins on the phone by the time we'd finished and I'd got all the details I needed.
no subject