Go to www.paulenglish.com/ivr and
www.saynoto0870.com

The first site is ways to get around the automated systems for various organisations so you don't spend a fortune holding on waiting to speak to a human being and the second is about new legislation for 0870 numbers.

Off topic, I just posted a request for help here and lexin suggested I contact you.
Do you mind if I friend you? (I'm Grandad's wife! - he is grandad42)