Complaining

[watervole]

Remember my experience with Barcley's call centres last week? I was so upset that I ended up writing them a letter about what had happened.

I got a very apologetic phone call and two bottles of wine through the post!

Today, I'm writing to MBNA - I'm really pissed off with them as they just cold-called me in spite of us being registered with the telephone preference service. (I think calls from overseas are not covered by the UK laws, but that's no excuse for calling customers who have expressed their preference to NOT be called) It's pretty easy to change credit cards - I'm only with them because it was a charity card.

Comments

[cobrabay.livejournal.com]

I had my own minor success with complaining today too. When the bus I was trying to catch on Thursday drove straight past the stop despite two of us waving frantically I phoned to complain within minutes of it happening, and today I got a written apology and a free bus ticket. Even better, it's valid for the Rail-Air bus to Heathrow so that'll save me several pounds.