Morons on telephone answerlines

[watervole]

I'm checking out different electricity suppliers. The web price comparison sites sensibly ask for your usage in kilowatt hours.

My current electricity bill (unlike my gas bill from the same supplier) lists my consumption in 'units'.

I phone their helpline and ask "Are the units on my bill in KWh?"

I am asked for my name, account number, and address. I say, do you really need that?

She says: "There's no need to be like that."

So, I give her all the details of account, etc. Then I ask "Are the units on my bill in KWh?"

She says "Yes."

Bloody morons.