Coincidentally I got a small insight into the awkward position of third sector shop-assistants-who-manage the other night; this is by no means unique.

One thing needs emphasising here. If it wasn't for what you two have done the last few years, the bookshop wouldn't have prospered to the point of permanency (or maybe even survived). And let's not overlook that the ultimate beneficiaries are the hospice users. I'm not sure that justifies keeping Jermaine Jackson LPs and Peter Kay DVDs out of landfill, but there ya go :)

You may not have thought of yourselves doing this five years ago, but excellent people carry excellence around with them and shed it wherever they go. Like dog hair, but with less hoovering.