Customer service

[watervole]

 If there's anything I hate, its websites ask you for unnecessary information. I wanted to buy an elbow brace for my tennis elbow, so I hunted around on Google and found one that looked ideal. I filled in the order form which demanded a password and both a home address and a delivery address. It promised free delivery if I signed up for their mailing list so I ticked the box for that, only to discover when I got to the checkout that this gave me a slower delivery option.

 

So I cancelled my order, sent them a snooty email and went and bought one off Amazon instead. It cost me the same amount on Amazon, but I didn't have to signup for a mailing list to get free delivery, and I don't get mucked about.

Amazon may be a big evil monopoly, but at least it's easy-to-use, I don't have to input loads of information every time, and it does what it says on the tin.

Comments

[kerravonsen]

What's even worse are the websites that won't show you the prices of things until you get a login with them. No way!

[davidwake.livejournal.com]

I so agree.

I wanted to know the price of something on-line recently and had to actually click 'buy' and 'proceed to checkout' before any price was mentioned.

[lexin.livejournal.com]

I agree. For a corporate giant, they treat their customers well.

[inamac.livejournal.com]

At least they asked you to click for literature - I bought something from Cath Kidson for my neice two birthdays ago, and have been getting catalogues ever since (and this after I had to return the item as 'not fit for purpose' and, yes, went elsewhere.

[melodyclark.livejournal.com]

I find myself doing that -- starting off elsewhere and ending up with Amazon. They're an evil empire, but they're a well-run evil empire. lol