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Customer service awards
Today's award for friendly, helpful customer service goes to the John Lewis Partnership.
I wanted to buy a fridge off their web site. It was well priced and the site had a lot of useful information - including annual electricity consumption. The only thing missing was the size of the shelf on the fridge door.
I phoned their customer service number (which was easy to find on the web site) and got a very helpful lady who unfortunately only had the information that I had found on the web site. However, she found the phone numbers of two of their stores that actually had that model of fridge in stock and when I phoned one of those, another friendly helpful lady went away, found a tape measure and told me how big the shelf was (and it's fine for what I need).
Top marks to John Lewis.
I wanted to buy a fridge off their web site. It was well priced and the site had a lot of useful information - including annual electricity consumption. The only thing missing was the size of the shelf on the fridge door.
I phoned their customer service number (which was easy to find on the web site) and got a very helpful lady who unfortunately only had the information that I had found on the web site. However, she found the phone numbers of two of their stores that actually had that model of fridge in stock and when I phoned one of those, another friendly helpful lady went away, found a tape measure and told me how big the shelf was (and it's fine for what I need).
Top marks to John Lewis.