watervole: (money)
Found a large bunch of flowers on my doorstep yesterday, which I correctly predicted was from Barclays.  Also had a third set of cheque books in the post today which actually had both our names printed correctly.

Too late.  We've already filled in an application for First Direct.

I want a bank that gets things right the first time, rather than one that sends bunches of flowers when they finally realise that they screwed up.  Let's see if First Direct live up to all the positive things that my flist have said about them.  I'd like to thank all of you who took the time to comment when I asked about banks.  Your advice and comments  were invaluable, and instrumental in our decision.
watervole: (money)
We're probably going to move our account to First Direct.

Is it easy to find cash machines that don't charge a fee when you're a First Direct customer?
watervole: (Default)
Some of you will remember the problems I was having with my bank in November.  It's still continuing.  It's getting to the point where I am seriously considering changing my bank.

I'm now on my third order for new stationary as they can't seem to get my name right.

In spite of assurances that only the stationary had been affected, it's now clear that at least one online record was changed as we've been getting letters from charities that we support explaining that our direct  debit/gift aid declaration is no longer .

I'm getting increasingly pissed off by reassurances from bank staff saying it's clearly a total coincidence that the Charities Aid Foundation wrote to me saying that our direct debit was no longer valid as Richard's name was no longer on our account, and that there was no possible way that the CAF could know the details of the account name.

That would clearly explain today's identical letter from the RSPB (which quotes the current incorrect account name with total accuracy), and the email I had last month from Paypal explaining my bank account was incorrect, and the letters that I'm confidently expecting to get from the Dorset Wildlife Trust and several other organisations that we direct debit to...

And in the meantime, Asthma UK aren't getting the money I want to give them as the CAF don't have the cash in my charity account to honour the payment...

In essence, Barclays sucks.  I'm seriously considering moving our bank account (and mortgage) to another bank.  If I'm going to have to redo all my direct debits in any case, then changing bank is no extra effort.  Any recommendations?  Good customer service is what counts here.

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Judith Proctor

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